Manager, Job Success

Remote
Full Time
Manager/Supervisor

Role Overview 

The Manager, Job Success is responsible for enabling and coordinating cohesive programming, strategy, and tool utilization to drive org-wide above-threshold learner job attainment rates in partnership with the revenue generating employer partnerships team. This role supports Job Success Specialists within pods to meet or exceed ambitious learner job attainment goals (50%+ within 6 months after training).

Reporting to the Managing Director, Learning Innovation the Manager, Job Success will engage in model development and ongoing learning, partnership management, internal coordination, Job Success Specialist talent advising, content generation, and training/support initiatives.

Primary Key Results

Ultimately, this role is responsible for ensuring that job-seeking learners and Job Success Specialists have the tools and resources required to obtain successful job outcomes within the field at threshold. 

Key Metrics Include:

  • % of learners securing jobs above the salary threshold
  • Average wage gain for placed learners 
  • Learner feedback and additional targeted surveys, as well as live feedback webinars

Key Responsibilities

Job success model development, performance tracking, and refinement (50%)

  • Develop rigorous pilot experiments to test and iterate on elements of job attainment support offerings and processes 
  • Develop and refine a suite of activities and strategies (e.g., communications, job sourcing, resource sharing, learner event programming, check-ins, etc.) for Job Success Specialists to meet or exceed their caseload job attainment goals during the 12 weeks of dedicated learner job search support 
  • In partnership with Data and Business Insights (DBI) team, develop dashboards and insight reports to enable data-driven decision making based on job attainment rates and trends 
  • Ensure end-to-end program curriculum is aligned with ultimate job attainment outcome goals in partnership with the Curriculum and Learning Innovation Lead 
  • Develop and share market data and job seeker support resources to increase Job Success Specialist effectiveness; collaboratively develop and maintain a resource bank for job-seeking learners 
  • Manage the expectations, training offerings, and utilization of Huntr.co for PSM/CCs and Job Success Specialists in partnership with Senior Manager, Coaching Excellence

Organization-wide job attainment outcomes enablement (30%)

  • Share best practices and support learning by facilitating Job Success Specialist meetings and developing and leading training sessions
  • Serve as an advisor to Merit’s Talent Acquisition (TA) team, supporting the vetting and engaging of top talent for Job Success Specialist roles and coordinating with pod leads to facilitate effective hiring processes that meet hire quality and timeline metrics 

Job Success Partnership Management (20%):

  • Manage existing partnerships to increase Job Success Specialist success outcomes including Job Step, OneTen, Huntr, Streetwise Partners, among others; sunset or scale partnerships based on efficacy and organizational needs 
  • Seek, establish, and knowledge manage new partnerships with non-revenue generating employers and job aggregators (MOU level) to increase learner access to high quality jobs, secure learner jobs that exceed wage thresholds, and/or decrease learner time-to-place rate

Logistics

  • This is a fully-remote role for candidates based in the US, with an ideal start date in May 2022. 
  • Competitive nonprofit compensation & benefits, including 4-day work week

Priority Skills

  • At Merit America, we believe that if you can excel in the job, you should get the job - so we hire for skills, instead of specific experience or education requirements. Here are the highest priority skills for this role:
  • Phenomenal critical thinking and communication skills
  • Strategic mindset; able to conduct pattern match, and identify new opportunities in service of our mission
  • Operational expertise, and ability to see things through from conception to implementation
  • Scrappy and resourceful, but know when to ask for help to meet goals
  • Enthusiastic about helping people transition from low-wage work to upwardly-mobile careers
  • Excellent project management skills 

Hiring Process

  • 3-5 hour work simulation activity
  • Panel interview (w/ a subset of the program leadership team)
  • Conversation w/ Co-CEO
  • Decision

Role Logistics: 

  • Timing: Full-time position (4-day work week), starting June 2022
  • Location: Remote
  • Compensation: Starting $82,500
  • Benefits: We offer best-in-class benefits. More information about our benefits is accessible here and include:
    • Unlimited vacation time 
    • 4-day work week
    • Flexible remote work policy
    • Office closure during ten federally recognized holidays
    • Two-week office closure at the end of the year/start of the new year, inclusive of the Christmas and New Year’s holidays
    • Health, dental, vision, life, short-term and long-term disability
    • Four months paid parental leave
    • 401(k) retirement plan 
    • Flexible Spending Account – pre-tax health & dependent care
    • Health Reimbursement Account employer-funded Benefit Card

Building an inclusive, high-performing team that is diverse across lines of identity is integral to our success, and we are proud to be an equal opportunity employer. This means we do not discriminate against any job applicant or employee because of their race, ethnicity, color, religion, national origin, sex, disability status, genetics, protected veteran status, gender identity or expression, sexual orientation, age, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment. We actively strive and evolve to develop and maintain workspaces that are fully inclusive. 

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